How the insurance claim works, step by step.
We don't deal with your insurer — but we prepare everything you need so filing your claim is easy. Here's exactly how it goes.
What we document, step by step.
Document the loss
On the first visit we capture moisture readings, photos, and the full scope — the evidence your insurer needs.
Mitigate immediately
We start extraction and drying right away (your policy requires you to prevent further damage) and log every step.
Itemized estimate
You get a clear, line-item estimate to submit to your carrier — written to match how insurers review claims.
Help your own claim.
Before you clean up
Take wide and close photos/video of the source and all damage before touching anything.
Note what failed
The burst pipe, the overflowed appliance — and when you discovered it.
Keep everything
Save receipts for anything you buy or pay during the emergency.
Find your deductible
And check for a sewer/water-backup endorsement if it's a backup.
Our documentation is detailed and thorough. You file with your insurer — we just make sure nothing's missing.